For the quickest answer please read our FAQ's below. If you need more information please contact us at email@example.com or through the web page contact us page. We do not have a contact number as we prefer you use our contact form, it is more efficient and frees up our super team to design, cut, clean, assemble and dispatch your order as quickly as possible. Using our contact form also means that we have a record of our conversations with you and with hundred's of emails each week it is very important that we have something to refer back to and ensure your order is correct.
Q. What are the products made of?
A. Our products are made from top grade MDF, Bamboo, Plywood or Acrylic. Painted products are spray painted with the highest quality paint.
Q. Can you make letters in a font or size not listed on the website?
A. Please contact us at firstname.lastname@example.org if you have a specific font and/or size different to our online listings. If you have a specific font please let us know the name of desired font.
Q. How can I submit my order?
A. Simply follow the online shopping procedure.
Q. What payment options are available?
A. We accept payment via Afterpay, Laybuy, PayPal, Direct deposit and credit card.
Bank deposits require your order number be placed as reference.
Orders are not processed until full payment has been received and cleared. Please ensure that your details are correct. All order and dispatch confirmations are sent via the email address provided in your order as this is an automated system. All orders will be sent to the address provided in your order and no changes will be excepted for change of address. If paying via PayPal please ensure your PayPal information is kept up to date as legally the order must be sent to the address provided at time of purchase. If a parcel is returned to us due to an incomplete or incorrect address then the buyer will need to pay for the return postage costs. NO refunds will be allowed for postal returned orders.
Q. Will I be charged GST?
A. Orders within Australia will incur a GST charge and this is added during purchase. International orders do not incur this fee.
Q. How long will my order take?
A. Processing times will change from time to time particularly during sale periods and peak times. These times are an estimate to assist you in scheduling your order however please contact us prior to ordering if you need something by a particular date. We do ask that you also check postal delivery times as the below times DO NOT include this.
Raw MDF Unpainted Items, acrylic & bamboo items - includes but not limited too....hoops, children's decor, milestone cards, ring boxes, personalised signs etc approximately 10 full business days to dispatch plus delivery time. If you require your item sooner then please send us a message PRIOR to ordering to discuss.
Painted items, Wedding Drop Boxes, Easter boxes, Guestbooks & Tree Boards - minimum 3 weeks to dispatch plus delivery time.
Save The Dates/Custom Tags - 10 full business days plus delivery time
Cake Toppers - 10 full business days plus delivery time
Everything else and all other orders without any of the above items 10 full business days. Therefore if you have place names in your order the dispatch time will be as per the above place name dispatch times.
Custom orders - minimum 10 business days after any artwork approval plus delivery time
Place Name orders - Priority Dispatch 5 - 10 full business days and Standard Dispatch 11 - 15 full business days after receiving full name list - please consider Australia Post delivery times to your location as well as this is not included in these dispatch options.
To check estimated delivery times after dispatch please visit: PLEASE NOTE THEY ARE CURRENTLY NOT PROVIDING ESTIMATED TIME FRAMES FOR DELIVERY HOWEVER BELOW IS THE DELIVERY ESTIMATES PRIOR TO THIS BEING REMOVED.
An estimated guide is as follows. This does not include weekends or public holidays.
Victoria 2 - 5 business days
New South Wales 2-5 business days
Queensland 2-4 business days
Tasmania 2- 5 business days
Northern Territories 4 - 8 business days
South Australia 2 - 6 business days
Western Australia 5 - 9 business days
You will receive an email confirmation with tracking and you can check the progress of the delivery via the Track Your Item section on the Australia Post website. If there are any issues with delivery you will need to contact Australia Post on 137678 and lodge an enquiry. Once a parcel leaves us we have no control over the time it takes to deliver.
Custom orders processing times will be dependent on the order and will be advised at the time of the quote. We do not provide artwork proofs prior to cutting and sending due to the quick turnaround of our orders unless we have given prior to order approval to a request for artwork. At this time we will provide 2 free artwork designs and any further designs will be charged accordingly based on the design requirements. Please note that artwork requests will delay dispatch of your order.
If you have selected local pick up from our Noosaville factory we are only open for collection Monday to Friday. This does not include public holidays. Collection times are between 10am - 3pm on these days only. We do request that you send us a message to confirm your pick up day and time to ensure someone is there to meet you.